top of page

FAQs

  • How do I find you?
    Our Post Code is PE32 1SL. If you use google maps your directions will say you’ve arrived as you reach the little road leading to Hay’s Wood Retreat off of Setch Road. Please note you can not see the site from the roadside. Click here for more thorough directions. https://www.hayswoodretreat.com/contactus
  • How do I make a booking?
    To find out our availability click on our book now button in the top right corner! Alternatively you can send a booking request to bookings@hayswoodretreat.com or phone 01553 606000
  • When will I need to pay?
    A payment of 10% of your booking total is required at the time of booking. You will receive a payment link to complete this. Once the payment is made, your dates will be confirmed, and you will have until one month before your arrival date to pay the remaining balance.
  • How do I pay?
    Your booking email will have a link to online payment. Alternatively, you can phone reception on 01553 606000 to pay over the phone. We accept credit/debit cards or can create an invoice upon request.
  • What happens if I cancel?
    In the unfortunate event that you have to cancel your booking, we will first try to move your booking to a different date so that you do not lose your deposit or balance. Should we not be able to move your date, but are able to re-let the accommodation you will not be liable for the full balance only the 10% deposit. However, if we cannot re-let the accommodation you will still be liable for the entire balance of the booking. Please note that your deposit is not refundable under any circumstances.
  • When is check in/check out?
    Check-in: From 4:00 PM. If you are due to arrive after 5pm please contact our reception team so that they are able to leave a key in the key-safe for you and send you instructions on how to access this. Check-out: By 10:00 AM. A late checkout or early check in can be arranged for £10 per hour (maximum of 2 hours) subject to availability. This must be arranged before your stay. You are welcome to remain on-site until 2:00 PM after check-out.
  • Can I book for group events or weddings?
    Yes. Please contact reception and we can send you all of our event booking details. Please note that we are currently not a registered wedding venue but are able to host blessings and receptions.
  • Can I hire the Reception Building?
    - Yes. The hire of the whole reception building, including all meeting spaces, patio and use of the commercial kitchen is available for £1000 per day/night. - Alternatively, you can hire up to three of our meeting rooms by the hour.
  • What is included with my stay?
    Your stay includes the use of your cabin and electricity. All bedding is provided, as well as 2x dishwasher tablets, 1x sponge, 1x tea towel, 2x toilet roll and 2x bin bags, an iron and ironing board. You will also have complimentary access to the reception area, kids’ activity booklet and Gym. Extra Bedding can be provided upon request.
  • What will I need to bring?
    All of our cabins are self-catering. You will need to bring your own washing up items, extra toilet rolls, extra bin bags, toiletries, food and consumables etc.
  • How are the cabin bedrooms arranged?
    The default setting of your cabin bedrooms will include one super king bedroom with the remaining rooms set up as two single beds per room. If you require a different bed layout, requests can be made no later than 7 days before your booking.
  • Do you have cots, highchairs or shower seats?
    Yes, these items are available for hire at no additional cost. Please inform us of your requirements when booking so that we can set these up in your lodges ready for your arrival.
  • Can I bring my dog or other pets?
    We offer 5 specific dog-friendly, three-bedroom lodges on-site. If you’d like to bring your dog, please notify us when booking to check availability of these lodges. Note that dogs are not allowed in the leisure building or non-pet-friendly lodges.
  • Can I smoke or drink alcohol on site?
    While we do not sell alcohol on-site, guests may choose how to enjoy their time in their lodges responsibly. Smoking, vaping, or any naked flames are not permitted inside the lodges.
  • Can I bring a BBQ?
    You are welcome to bring a BBQ. however, this will need to be used at one of our two fire pit sites.
  • Do you have a restaurant on site?
    We currently have a juice bar on site where we offer light refreshments. Reception Building hire comes with the use of our commercial kitchen, where you will be able to hire your own catering team to use the kitchen and serveries.
  • Can I fish in the Lake?
    At this time we are not offering fishing access at either of our lakes. However, this is something we are hoping to offer in the future.
  • I’m a local Contractor, can I book?
    Yes absolutely!

Still need some help?  contact us on Tel:01553606000 or email us at: bookings@hayswoodretreat.com

Contact Us

​

Tel: 01553 606 000

​

bookings@hayswoodretreat.com

​

Opening Hours 

​

Monday - Friday

Weekends  

​

​

​

8:00 am  -  4.30 pm

​

Subject to seasonal closures

Location 

​

Setch Road, Blackborough End, Kings Lynn, Norfolk, England PE32 1SL

​

​

​

  • Instagram
  • Facebook

© Hay’s Wood Retreat

bottom of page